Client terms
The general terms for every product and service NEUSAI provides to organisations.
1. The agreement
These terms, the order form signed or accepted by both sides, and any product terms listed on this page form one agreement between NEUSAI Technologies LLC (NEUSAI) and the client named in the order form.
Our products are for organisations. By accepting an order form, the person accepting confirms they are authorised to bind the client.
2. What we deliver
We deliver the product or service described in the order form, with reasonable skill and care, by the people and methods described on the product's page.
Pilots and trials are provided to evaluate fit. They are not a production service unless the order form says so.
3. Fees and payment
Fees are stated in the order form in UAE dirhams unless another currency is agreed. Fees exclude VAT, which is added where it applies.
One-off services are invoiced as set out in the order form and are due within 14 days of the invoice. Subscriptions are billed in advance for each period through our payment provider or by invoice.
All payments are made to the bank account of NEUSAI Technologies LLC in the United Arab Emirates, either through our payment provider or by bank transfer to the account printed on our invoice. We never ask for payment to a personal account. If you receive a request to pay a different account, call us on a number from this website before paying.
4. Subscriptions and cancellation
A subscription renews at the end of each period until either side cancels. You can cancel at any time by email to info@neusai.com or through the payment provider's customer page. Cancellation takes effect at the end of the paid period.
We tell you at least 30 days in advance of any change to a subscription fee.
5. Client responsibilities
You give us accurate information, the access agreed in the order form, and a named contact. You are responsible for decisions you make based on our reports and for the systems you operate.
You may not use our products to test, monitor or interfere with any system, account or device that you do not own or are not authorised to test.
6. Confidentiality
Each side keeps the other's confidential information confidential, uses it only for the agreement, and shares it only with staff and contractors who need it and are bound by the same duty. This continues for three years after the agreement ends, and without limit for test results, credentials and personal data.
7. Data protection
Where we process personal data on your behalf, we act on your documented instructions, keep it secure, use sub-processors only as listed in the order form, help you answer data subject requests, and delete or return the data at the end of the service.
We handle personal data in line with the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and any other data protection law named in the order form.
8. Intellectual property
We keep all rights in our tools, test libraries, methods and software. You own the reports we deliver to you and may use them inside your organisation and with your auditors and regulators. We may describe the engagement in general terms only with your written permission.
9. Warranties and liability
A security test shows how a system behaved in the tests we ran, at the time we ran them. It cannot prove that a system has no other weakness. Our products reduce specific risks and do not guarantee that fraud or attacks will not happen.
Except for breach of confidentiality, fraud, or liability that cannot be limited by law, each side's total liability under the agreement is limited to the fees paid or payable by the client in the 12 months before the claim, and neither side is liable for indirect or consequential loss or loss of profit.
10. Term and termination
Either side may end the agreement by written notice if the other materially breaches it and does not fix the breach within 30 days. Sections 6, 7, 8 and 9 continue after the agreement ends.
11. Law and disputes
The agreement is governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah. The parties will first try to settle a dispute by discussion between senior representatives within 30 days. If they cannot, the courts of the Emirate of Sharjah have jurisdiction.
If the Arabic and English texts of these terms differ, the Arabic text prevails.